At UNEX, we believe a picture is worth more than 1000 words. That’s one of the reasons why we include an engineered drawing with every flow rack quote that we send out. This is atypical in our industry but at UNEX we strive to be anything but typical.
There are two major reasons why we include these drawings with our flow rack quotes instead of just after a sale is made. The first is that it is a tremendous aid to our distributors in their decision making process. A visual drawing of our Flow Cell solutions provides a snapshot of what we’re talking about, and can often convey the vision better than words can do justice. Not only is this a huge aid to our customers, but it also helps our salespeople better express what’s possible. In addition to helping close sales, the visual representation may make customers rethink aspects of a project that they thought they wanted. For example, a customer may decide that they don’t need a 5th level of storage in their flow rack structure because they don’t have Yao Ming working in the warehouse.
The second reason we include these Flow Cell drawings are to increase our accuracy in installation. There are a lot of moving parts in these projects and a lot of combinations in these orders, so if you don’t have a picture of what you’re building, it would be very difficult to catch a mistake. We try to be proactive on the front end to prevent these kinds of mistakes from happening, rather than reactive and scrambling to fix these mistakes once they have already happened.
Including these drawings with every flow rack quote is certainly an added expense, but it is one that we find to be incredibly important and worth the additional cost. It’s just one of the reasons why UNEX is an industry leader. So for your next project, pick smarter, pick better, pick UNEX.